Refund and Returns Policy

1. Refunds/Returns

We do not accept returns or exchanges for our online courses or digital purchases. We do not accept returns or exchanges for physical products unless the item you purchased is defective.

Additional non-returnable items:

Gift cards
Downloadable software products

If you receive a defective item, please contact us here with details of the product and the defect. You can send the item you consider defective to:

901 Little Texas Lane, Bldg G
Austin, TX 78745

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

2. Shipping

To return the item you purchased, please mail it to:

901 Little Texas Lane, Bldg G
Austin, TX 78745

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

3. Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us here.

4. Need help?